/* Обращения: страница obrashenie.html и блок «Обращения» в кабинете. Самодостаточный файл. */

/* ——— Страница ——— */
.sp-shell{max-width:760px;margin:0 auto;padding:calc(var(--header-h,72px) + 28px) var(--gutter,16px) 72px}
.sp-kicker{margin:0 0 6px;font-size:13px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--blue,#2563eb)}
.sp-title{font-family:Manrope,system-ui,sans-serif;font-size:clamp(26px,4.2vw,38px);line-height:1.2;margin:0 0 12px;color:var(--ink,#0b1220)}
.sp-lead{margin:0 0 14px;font-size:17px;line-height:1.55;color:var(--ink-2,#334155)}
.sp-links{margin:0 0 20px;padding:12px 16px;border-radius:14px;background:var(--amber-soft,#fffbeb);border:1px solid var(--amber-line,#fcd34d);color:#7c4a03;font-size:15px;line-height:1.5}
.sp-links a,.sp-lead a,.sp-note a,.sp-done a{color:var(--blue,#2563eb);text-decoration:underline;text-underline-offset:3px}
.sp-card{background:#fff;border:1px solid var(--line,#e2e8f0);border-radius:20px;padding:24px;box-shadow:var(--shadow-sm,0 1px 2px rgba(15,23,42,.04))}
.sp-card[hidden],.sp-done[hidden],.sp-field[hidden]{display:none}
.sp-field{margin:0 0 18px;padding:0;border:0;min-width:0}
.sp-label,.sp-legend{display:block;padding:0;font-weight:600;font-size:15px;margin:0 0 8px;color:var(--ink,#0b1220)}
.sp-opt{font-weight:400;color:var(--muted,#64748b)}
.sp-input,.sp-textarea{width:100%;box-sizing:border-box;padding:12px 14px;border:1px solid var(--line,#cbd5e1);border-radius:12px;font:inherit;font-size:16px;color:var(--ink,#0b1220);background:#fff}
.sp-textarea{min-height:150px;resize:vertical;line-height:1.5}
.sp-input:focus-visible,.sp-textarea:focus-visible{outline:3px solid var(--blue-mist,#bfdbfe);outline-offset:0;border-color:var(--blue,#2563eb)}
.sp-input[aria-invalid="true"],.sp-textarea[aria-invalid="true"]{border-color:#dc2626}
.sp-hint{margin:6px 0 0;font-size:13.5px;color:var(--muted,#64748b);line-height:1.45}
.sp-err{margin:6px 0 0;font-size:14px;color:#b91c1c;line-height:1.4}
.sp-err:empty{display:none}
.sp-count{margin:6px 0 0;font-size:13px;color:var(--muted,#64748b);text-align:right}
.sp-count.is-over{color:#b91c1c;font-weight:600}
.sp-types{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.sp-type{position:relative;display:block}
.sp-type input{position:absolute;opacity:0;inset:0;width:100%;height:100%;margin:0;cursor:pointer}
.sp-type span{display:flex;align-items:center;min-height:48px;box-sizing:border-box;padding:10px 14px;border:1.5px solid var(--line,#cbd5e1);border-radius:12px;font-size:15px;line-height:1.3;color:var(--ink,#0b1220);background:#fff}
.sp-type input:checked+span{border-color:var(--blue,#2563eb);background:var(--blue-mist,#eff6ff);font-weight:600}
.sp-type input:focus-visible+span{outline:3px solid var(--blue-mist,#bfdbfe);outline-offset:1px;border-color:var(--blue,#2563eb)}
.sp-acc{margin:0 0 18px;padding:12px 14px;border-radius:12px;background:var(--bg-soft,#f8fafc);border:1px solid var(--line,#e2e8f0);font-size:15px}
.sp-acc[hidden]{display:none}
.sp-trap{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
.sp-alert{margin:0 0 14px;padding:12px 14px;border-radius:12px;background:#fef2f2;border:1px solid #fecaca;color:#991b1b;font-size:14.5px;line-height:1.5}
.sp-alert:empty{display:none}
.sp-alert a{color:inherit;text-decoration:underline}
.sp-submit{width:100%;justify-content:center}
.sp-submit[disabled]{opacity:.6;cursor:not-allowed}
.sp-note{margin:16px 0 0;font-size:14.5px;line-height:1.5;color:var(--ink-2,#334155)}
.sp-done{padding:4px 0 0}
.sp-done:focus{outline:none}
.sp-done__box{padding:18px;border-radius:16px;background:var(--ok-soft,#ecfdf5);border:1px solid var(--ok-line,#6ee7b7);color:#065f46}
.sp-done__title{margin:0 0 6px;font-family:Manrope,system-ui,sans-serif;font-size:20px;line-height:1.3}
.sp-done__text{margin:0;font-size:16px;line-height:1.5}
.sp-done__again{margin-top:16px}
@media (max-width:560px){
  .sp-card{padding:18px 16px;border-radius:16px}
  .sp-types{grid-template-columns:minmax(0,1fr)}
}

/* ——— Блок в кабинете ——— */
.cb-sup{background:#fff;border:1px solid var(--line-soft,#f1f5f9);border-radius:16px;padding:18px 18px 16px}
.cb-sup[hidden],.cb-sup [hidden]{display:none}
.cb-sup__head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}
.cb-sup__hint{margin:0 0 12px;font-size:13.5px;line-height:1.45;color:var(--muted,#64748b)}
.cb-sup__empty,.cb-sup__fail{margin:0;font-size:14px;color:var(--ink-2,#334155)}
.cb-sup__retry{margin-left:6px;padding:0;border:0;background:none;color:var(--blue,#2563eb);font:inherit;text-decoration:underline;cursor:pointer}
.cb-sup__list{list-style:none;margin:0;padding:0;display:grid;gap:10px}
.cb-sup__item{border:1px solid var(--line,#e2e8f0);border-radius:12px;background:var(--bg-soft,#f8fafc);min-width:0}
.cb-sup__toggle{display:block;width:100%;box-sizing:border-box;text-align:left;padding:12px;border:0;background:none;font:inherit;cursor:pointer;border-radius:12px;color:inherit}
.cb-sup__toggle:focus-visible{outline:3px solid var(--blue-mist,#bfdbfe);outline-offset:1px}
.cb-sup__toggle>span{display:block}
.cb-sup__toggle>.cb-sup__row{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px 10px}
.cb-sup__num{font-weight:700;font-size:14px;color:var(--ink,#0b1220)}
.cb-sup__topic{font-size:14px;color:var(--ink-2,#334155)}
.cb-sup__st{font-size:12.5px;font-weight:600;border-radius:999px;padding:3px 10px;white-space:nowrap;color:var(--blue,#2563eb);background:var(--blue-mist,#eff6ff)}
.cb-sup__st.is-wait{color:var(--amber-deep,#b45309);background:var(--amber-soft,#fffbeb)}
.cb-sup__st.is-ok{color:var(--ok-deep,#047857);background:var(--ok-soft,#ecfdf5)}
.cb-sup__st.is-no{color:#991b1b;background:#fef2f2}
.cb-sup__st.is-closed{color:var(--muted,#64748b);background:#f1f5f9}
.cb-sup__due{margin:6px 0 0;font-size:13px;color:var(--muted,#64748b)}
.cb-sup__last{margin:4px 0 0;font-size:13.5px;line-height:1.4;color:var(--ink-2,#334155);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cb-sup__body{padding:0 12px 12px}
.cb-sup__msgs{list-style:none;margin:0 0 10px;padding:0;display:grid;gap:8px}
.cb-sup__msg{padding:8px 10px;border-radius:10px;background:#fff;border:1px solid var(--line-soft,#f1f5f9);font-size:14px;line-height:1.45}
.cb-sup__msg.is-me{background:var(--blue-mist,#eff6ff);border-color:#dbeafe}
.cb-sup__msg.is-system{color:var(--muted,#64748b);font-style:italic}
.cb-sup__meta{display:block;margin-bottom:2px;font-size:12px;color:var(--muted,#64748b)}
.cb-sup__text{white-space:pre-wrap;overflow-wrap:anywhere}
.cb-sup__reply label{display:block;font-size:13.5px;font-weight:600;margin:0 0 4px}
.cb-sup__reply textarea{width:100%;box-sizing:border-box;min-height:80px;padding:10px 12px;border:1px solid var(--line,#cbd5e1);border-radius:10px;font:inherit;font-size:14.5px;resize:vertical}
.cb-sup__reply textarea:focus-visible{outline:3px solid var(--blue-mist,#bfdbfe);border-color:var(--blue,#2563eb)}
.cb-sup__reply .btn{margin-top:8px}
.cb-sup__info{margin:6px 0 0;font-size:13px;color:var(--ink-2,#334155)}
.cb-sup__info:empty{display:none}
.cb-sup__info.is-err{color:#b91c1c}